Please refer to the detailed information below for our return and exchange policies for eyewear and contact lenses. Please note the return policy below applies to online orders only, not to purchases made at our physical location.  Promo codes cannot be combined with other discounts or insurance, and do not apply to previous orders, out of stock orders or orders placed in-store.  Final sale products are not eligible for return or exchange, and are not covered under warranty.  Frames priced $50 and under are not covered under warranty.  Prescription lenses cannot be returned for a refund.  Returns of more than two frames will incur a restocking fee of 10% of the original retail price.  

When contacting us for return or exchange authorization, please email contact@eyewearenvy.com and include your name, order number and the product name(s) that you wish to return, and a reply will be sent within 1 business day. Please note time frames below for returns and exchanges. We are not responsible for returned items that are stolen, lost and/or damaged in transit. All frames must be returned in resalable condition with case and lens cloth, or a refund will not be issued.

Please email us (contact@eyewearenvy.com) if you wish to place an international order. Please include the products you wish to purchase, shipping address and phone number. All payments for international orders are processed via PayPal.  International shipping charges apply.  Customer is responsible for any applicable import tax or duty.  All international sales are final sales.

Sales tax is applied to the purchase of non-prescription eyewear (non-prescription sunglasses or frame only) and accessories to customers located in California. If you purchase prescription eyewear and are charged sales tax, we will refund the tax to you when the order is processed.

1. Frames:

A. Manufacturer's warranty:
All our frames and sunglasses are guaranteed for one year from date of purchase against manufacturer defects, with the exception of frames that are $50 or less which are not covered under warranty.  Frames that are final sale are not covered by warranty.  Warranty covers defects in the structure of the frame or in the coloring of the frame. Accidental damage or loss to frames is NOT covered by warranty (this includes but not limited to: misuse causing frame damage, scratching or tarnish; pet-inflicted damage; destruction or damage by vehicle or other machines; stepping on or sitting on the frame; bending or twisting the frame; damage from chemical exposure; exposure to extreme weather conditions or any other damage not considered a manufacturing flaw). We are not responsible for damage caused by optical shops during lens fabrication, adjustment or during any other services provided by another business.


If you feel you received a defective frame please email Eyewear Envy (contact@eyewearenvy.com) IMMEDIATELY with your order number and frame model name, and we will authorize a return. The customer will be responsible to pay the shipping charges (including insuring the product) to return the product, and if indeed the product is defective Eyewear Envy will refund the customer the shipping charges. The defective frame (including lenses) must be returned in its condition with case and unused cleaning cloth, or no exchange will be issued. Eyewear Envy reserves the right to inspect the product upon return and refuse exchange if not deemed defective. If product is not determined to be defective, customer will responsible for all shipping charges. All defective frames will be replaced with the identical product. If the product is no longer available the customer will be contacted to substitute a different color or different model at equal or lesser value.


B. Exchange of Eyeglass or Sunglass Frame:
In the event you are not happy with the frame or sunglass you selected (color or model), we offer a one-time exchange within 14 days of receipt (except for final sales). If the exchange requires a remake of the prescription lenses, the new lenses will be made at 50% of original lens cost. Lens upgrades will be charged 50% of the original lens cost plus the difference. Please email contact@eyewearenvy.com with your order number within 7 business days of receipt and we will authorize a return shipment. Please note the customer is responsible for all shipping charges (including insuring the product) to return the original product and for shipment of the new product. Promo codes, discounts and free shipping do not apply to exchanged products. The frame and lenses must be returned in original condition with case and unused cleaning cloth, within 14 days of receipt of product, or no exchange will be issued. If you wish to exchange for a product of greater value you will be charged the difference (promo codes, discounts and free shipping do not apply to exchanged products).


C. Frame Return Only:
Frames that are returned within 14 days of receipt (with prior authorization) will be issued a refund via original method of payment. Email contact@eyewearenvy.com for return authorization.  Returns of more than two frames will incur a restocking fee of 10% of the original retail price.  

Frames that are not given return authorization or are not returned within 14 days of receipt (with prior authorization) will not be issued a refund or exchange.

Final sale products are not eligible for return or exchange.  

2. Lenses:

Due to the specialized nature of lenses, they are NON-REFUNDABLE and can only be exchanged if deemed defective or if the prescription was determined to be incorrectly made. Eyewear Envy Optometry is not responsible for prescriptions that are incorrect due to the customer providing inaccurate prescriptions or pupillary distance (PD) measurements, or any other inaccurate information.

A. Warranty:
All lenses, coatings and tints are guaranteed for one year from date of purchase against manufacturer defects. Accidental damage or loss to lenses is NOT covered by warranty (this includes but not limited to: misuse causing lens or lens coating scratches; pet-inflicted damage; destruction or damage by vehicle or other machines; stepping on or sitting on the lenses; damage from chemicals including cooking oil, beauty products or glue; exposure to extreme weather conditions or any other damage not considered a manufacturing flaw). We are not responsible for damage caused by optical shops during adjustment, or during any other services provided by another business.


If you feel you received a defective lens(es) please email contact@eyewearenvy.com IMMEDIATELY with your order number, and if we determine the lenses to be defective we will authorize a return. The customer will be responsible for the shipping charges (including insuring the product) to return the product, and if indeed the lenses are defective or incorrectly made Eyewear Envy Optometry will refund the shipping charges. The defective lens(es) must be returned (including the frame and case) within 14 days from the date of return authorization. Eyewear Envy Optometry reserves the right to inspect the product upon return and refuse replacement if not deemed defective. All defective lenses returned within 14 days from the date of return authorization, and determined to be defective will be replaced with the identical product.

B. Prescription:

Please note, prescription lens orders may take one to two weeks to process.

All lenses are inspected for accuracy to match the specifications (prescription and pupillary distance/PD) provided by the customer. If you feel your prescription was incorrectly made, please email contact@eyewearenvy.com with your order number within 7 days of receipt and we will authorize a return shipment to remake the lenses. The lenses must be returned within 14 days of receipt, or the lenses will not be remade. Eyewear Envy Optometry will inspect the lenses, and will remake the lenses at no charge if the prescription was made incorrectly.

If the prescription is correct as ordered, you will be asked to return to your prescribing eye doctor to have the prescription rechecked, and Eyewear Envy Optometry will remake the lenses to the new prescription at 50% of the original lens cost. If a new prescription is not provided to Eyewear Envy Optometry within 30 days of customer's original receipt of the glasses, new lenses will only be made at the full expense of the customer.

If the prescription is incorrect due to customer error (i.e. customer types incorrect prescription when ordering), new lenses will only be made at the full expense of the customer.

3. Accessories (lens cloths, eyeglass cases/pockets, stick-on nose pads):

All accessories are eligible for return or exchange within 14 days of customer order receipt. All returned accessories must be unused and returned in their original packaging, or no refund will be given. Please email contact@eyewearenvy.com with your order number within 7 business days of receipt and we will authorize a return shipment. Please note the customer is responsible for all shipping charges (including insuring the product) to return the original product and for shipment of the new product. Promo codes, discounts and free shipping do not apply to exchanged products. The product must be returned within 14 days of receipt of product, or no refund nor exchange will be issued. If you wish to exchange for a product of greater value you will be charged the difference (promo codes, discounts and free shipping do not apply to exchanged products).

4. Contact Lenses:

A. Products Eligible for Return
Contact lenses are permitted for return only under the following conditions: 1. If an incorrect product or prescription was ordered by Eyewear Envy Optometry; 2. If the product is defective or expired upon receipt. Opened boxes of contact lenses or contact lens vials are not valid for return (except if defective upon receipt). Incorrect orders placed by the customer may require additional charges for shipping and handling.

Damage in Transit – Shipment Errors: Products damaged in transit or shipped in error may be returned, provided the damage or error is reported to Customer Service within 5 days after receipt of shipment (email customer service at contact@eyewearenvy.com, or call 1.888.663.9137).

Defective Lenses and Adverse Effect Reporting: Any product associated with a complaint, including adverse events, must be returned in order to comply with FDA regulations. Please contact customer service at 1.888.663.9137 or email contact@eyewearenvy.com immediately to arrange for the return.